1. Introduction
QueryBox, LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our QueryBox service ("Service").
- We never sell your data
- Your uploaded files are private and secure
- You can delete your data at any time
- We use industry-standard encryption
2. Information We Collect
2.1 Information You Provide
Account Information:
- Email address
- Name (optional)
- Password (encrypted)
- Company name (optional, Pro tier)
Uploaded Data:
- CSV and Excel files you upload
- Database schemas created from your files
- Queries you submit
- Query results
2.2 Automatically Collected Information
Usage Data:
- Pages visited
- Features used
- Browser type and version
- IP address
- Device information
3. How We Use Your Information
We use collected information to:
- Process your queries using AI
- Store and manage your databases
- Provide customer support
- Improve the Service
- Send service updates
- Detect and prevent fraud
4. How We Share Your Information
We never sell your personal information or uploaded data to third parties.
4.1 Service Providers
We share data with trusted third parties who help us operate the Service:
- Railway: Infrastructure hosting
- Google Gemini: AI query processing (queries only, not stored)
- Google Analytics: Anonymized usage data
- Gmail SMTP: Support communications
4.2 Legal Requirements
We may disclose information if required by law enforcement, court orders, or to protect our legal rights.
5. Data Security
We implement industry-standard security measures:
- Encryption in transit (HTTPS/TLS)
- Encryption at rest for sensitive data
- Secure password hashing (bcrypt)
- Regular security audits
- Access controls and authentication
6. Data Retention
- Free tier: Data may be deleted after 30 days of inactivity
- Pro tier: Retained while account is active
- Deleted accounts: Data removed within 30 days
7. Your Rights and Choices
7.1 Access and Correction
You have the right to:
- Access your personal data
- Correct inaccurate data
- Update your account information
- Export your data
7.2 Deletion
You can request deletion of your account, specific databases, or all uploaded data by contacting support@querybox.ai
7.3 Marketing Opt-Out
You can opt out of marketing emails via the unsubscribe link in emails or through account settings.
8. Children's Privacy
QueryBox is not intended for users under 13 years old. We do not knowingly collect information from children under 13.
9. California Privacy Rights (CCPA)
California residents have additional rights:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale (we don't sell data)
- Right to non-discrimination
10. European Privacy Rights (GDPR)
EU/EEA residents have additional rights:
- Right to access
- Right to rectification
- Right to erasure ("right to be forgotten")
- Right to data portability
- Right to object
11. Contact Us
For privacy-related questions or requests:
QueryBox, LLC
Email: privacy@querybox.ai
Support: support@querybox.ai
Website: querybox.ai
By using QueryBox, you acknowledge that you have read and understood this Privacy Policy.
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